How to reinstate "offboarded users"

Before reinstating the user there are a few considerations:

• Is the user being reinstated belong to the same client or partner organisation when they were first offboarded?
• Does the user have the same email address? The users are mapped based on email address
• If the user has the same name, different email domain, and belongs to another client organisation, facilities team or partner organisation (broker or insurer team) we recommend creating a new user profile with their new email address.

Which Roles can perform this feature?

How to perform?

• This Feature is performed by clicking the 3 dots (or ellipsis) on the relevant user.
• Select reinstate user
• For MAC> navigate to "My Team Page"
• For BPA/IPA> navigate to "Manage Partner Organisation" Page

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